CASE STUDY

Service NSW

SERVICES

Transformation | Integration and APIs | Architecture & Technology Strategy

 

THE CHALLENGE

Service NSW is an amalgamation of the RTA, Office of State Revenue, Fishing Industry, Agriculture Industry, and Land and Property Information office. Instead of needing to visit separate departments and offices for things like registration payments and licence renewal,

Service NSW sought to provide a centralised place that could handle all these transactions. 

 


THE SOLUTION

Our team bridged multiple departments, legacy systems, strict government requirements and even voice recognition technology to create a platform and interface to support a seamless experience Service NSW customers. 

 

OUTCOME

  • We designed a new solution architecture which integrated with the legacy infrastructure

  • We introduced multi-tenanted innovations across branches

  • We stayed on to deploy the new system infrastructure & supported training and support post implementation

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